We have just had a lovely week here. The staff,in particular Lidiya, Katya and the young waiter in the restaurant ( sorry I cannot remember his name ) were all first class. Without exception we were always greeted with a smile and whatever we requested was always provided at the earliest opportunity.
This was our fourth return to the Balkan Jewel, twice skiing and our second summer holiday here. What a wonderful warm welcome we received too! The staff are so friendly and helpful , nothing is too much trouble for them! The food in the restaurant was superb, eating there quite a few days at lunchtime as we were around the pool , the weather being glorious all week.
A very good price-quality ratio.The rooms are big and comfortable.The swimming pool is big and nice.The personal is very friendly and kind.I stay here every year on my way to Greece.For me and my family this hotel was always a good choice.